How to Improve Your Customer Service Experience This Year
It pays to prioritize customer service. 55% of consumers will continue supporting a brand after a positive customer service experience and 44% of them will then go on to recommend your brand to their network. Think about how that could impact your business’s bottom line.
In partnership with Dynata, Aircall surveyed approximately 6,000 online shoppers around the world to understand their online shopping habits and help retailers cultivate meaningful customer relationships based on insights from the data.
Download our free 2021 ECommerce Customer Service Report to learn:
- What defines good customer service
- Which customer service channels to prioritize
- How to create an omnichannel customer experience
- Your customers’ top frustrations and how to address them
- How customer service preferences change by industry and location
- How to increase sales through customer service
Get the report now and learn how to optimize your customer experience today.